FOR LIBRARIES

Customer Services and Invoicing

As a service provider working on behalf of multiple clients, by outsourcing your customer service and invoicing function to us we offer a cost-efficiency that is rarely possible within a single organization. Your customers benefit from our local language expertise and in key account management.

Our service can be arranged as a complete outsourced solution, or on a country-by-country basis to supplement your own resources with particular support in important territories.

Key elements of ourservice include:

  • Key Account management and support in higher Tier renewal negotiations
  • Handling all incoming calls and filtering sales inquiries
  • Lead generation campaigns
  • Provision of dedicated toll-free numbers in each country where we serve your customers, if required
  • Quick and efficient management of regular queries
  • Yearly lapsed subscriptions analysis and recovery program
  • Regular reports of calls received and issues raised

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