Pinar Erzin, Managing Director and co-founder of Accucoms, fulfilled commercial roles in the subscription management industry since 1999, as Sales Manager to corporate libraries in Turkey, Publisher Relations Manager at Swets Blackwell and as General Manager of Extenza Marketing Solutions. In June 2004 she launched Accucoms and has been actively growing the line of services offered to publishers since then. In her role at Accucoms, together with her multilingual team, Pinar works on behalf of publishers helping them serve their customers and reach new markets. This expertise provides and ongoing education about communication needs and issues between publishers and librarians. Pinar firmly believes that excellent customer care is the most powerful sales tool for any company to achieve true business growth.

Email: pinar.erzin@accucoms.com

Egon Menardi, Sales Director, has over 20 years’ sales background. He has worked for various software companies selling complex IT solutions ranging from financial software to complex databases and web application tools. In these roles he gained international sales and marketing experience. Egon joined Accucoms from Extenza Marketing Solutions were he fulfilled the role of Head of Sales. Egon is Italian, and also speaks fluent English, Dutch, French, and German.

Email: egon.menardi@accucoms.com

Angela Ruggero, Database Administrator has a technical background and specializes in data design and digital interface engineering. Furthermore she has trained in the creation of graphics for advertising. Angela gained extensive experience in international customer relations in previous positions as a customer service and marketing representative. Angela joined Accucoms from Extenza Marketing Solutions and speaks Italian, English, and Dutch.

Email: angela.ruggero@accucoms.com

Agnes Banks, Sales Manager Northern Europe, brings her international expertise gained from more than 15 years in the publishing industry, most recently based in the U.S. as the international sales and rights manager for Kaplan Publishing, and before that as EMEA sales manager for McGraw-Hill/Osborne. Prior to the U.S., Agnes actively contributed to the international business community in Asia and, as an entrepreneur, worked with leading international health and insurance companies. Agnes is a French national, speaks fluent English, and has excellent knowledge of German, Spanish, and Cantonese.

Email: agnes.banks@accucoms.com

Steffen Holst, Sales manager Scandinavia, Eastern Europe and from January 2009 also the German speaking Countries, has been working in international sales for more than 20 years, from 1999 selling books and online publications for publishers to government, research, university, media and public libraries. During his 7 years as the European Sales representative for Keesing`s Record of World Events Online, he worked with consortia, multi-site organizations and direct library clients. Steffen has a BA in History and BA in Political Science from the University of Copenhagen, Denmark, a Certificate from the College of Europe in Bruges, Belgium, and he spent a year at School of Advanced International Studies, Johns Hopkin's University, Washington DC. Steffen is a Danish citizen located in Bonn, Germany, and apart from his Danish mother tongue he speaks fluent German and English plus a pretty good French and Swedish.

Email: steffen.holst@accucoms.com

Stefania Scala, Sales Manager Southern Europe, brings an invaluable experience in subscription management and sales based upon her work during last 18 years at EBSCO Information Services in Italy. During these years she held different positions in sales and sales management. She has an extensive knowledge of the library and consortia marketplace in academic, corporate and governmental sectors in Europe. Stefania works in Torino, Italy and has excellent knowledge of Italian, English, French and Spanish languages.

Email: stefania.scala@accucoms.com

Claudia Nasson, Sales Manager North America, has 5 years of experience in publishing, most recently with Blackwell Publishing and Wiley-Blackwell. In recent years she has been involved with institutional, multi-site and consortia sales of e-journal packages and backfiles in Latin America, Canada, and the West Coast of the United States. Prior to publishing, Claudia was employed in a variety of settings including academic, healthcare, corporate, and non profit organizations. Her experience includes two years as a Bibliographic Assistant at Harvard’s Widener Library. Claudia has a Bachelor’s degree in Anthropology from Smith College, and speaks French, Italian, and Spanish.

Email: claudia.nasson@accucoms.com

Anouk Snijders, Sales Manager Latin America has a Masters degree in Latin American Studies from the University of Leiden. She gained experience in market research and customer service during a previous job at Schiphol Airport, Amsterdam. Anouk joined Accucoms in 2004 and gained experience in subscription management, market research and library customer services during 3 years as a Customer Service Representative and as an Account Manager. Throughout this time, she has built many successful relationships with librarians in Latin America, and has gained extensive experience in the Latin American region. Anouk is Dutch, and is also fluent in English, Spanish and Portuguese. She is located in San José, Costa Rica.

Email: anouk.snijders@accucoms.com

Edwin Hofman, Senior Account Manager has over 10 years of experience within information industry. He gained a wealth of experience in subscription management during his work at Swets & Zeitlinger's head office in Lisse, Netherlands, where he cared for major corporate accounts. He increased his knowledge serving the library community as Account Executive at Extenza Marketing Solutions, where he was responsible for the management of telemarketing campaigns and market research projects. As Senior Account Manager at Accucoms, Edwin manages major European accounts and uses his experience in coaching the team of Account Managers at the Dutch office. Edwin is fluent in Dutch, English, German and Spanish.

Email: edwin.hofman@accucoms.com

Kathrin Legrand, Senior Account Manager and Customer Service Team Supervisor, is a licensed teacher and has extensive teaching experience from preschool through adult education. During previous jobs, she has also gained hands-on knowledge of sales in various fields. Kathrin comes from Germany and lived in France for several years. She speaks German, French and English at native level. Throughout her time at Accucoms, Kathrin learned all angles of Account Management and high quality customer service and skills that are required for customer satisfaction. She uses her expertise in coaching Accucoms’ Customer Service Team and supervising a team of multilingual representatives in our Dutch offices.

Email: kathrin.legrand@accucoms.com

Kimberly Blizzard, Senior Account Manager has a background in education and counseling in social services, helping medical foster children and their families. She has experience in subscription management and library customer services from her role as a Call Agent at Extenza Marketing Solutions. Kimberly is located in North America at Accucoms’ Philadelphia office.

Email: kimberly.blizzard@accucoms.com

Raluca Pop, Account Manager is licensed in Political Sciences and has extensive Customer Service background from her previous positions in international companies. Furthermore she gained experience in Market Research during her time with a Mass Media Research Group. Raluca speaks Romanian, English, Italian, and is currently in the process of learning Dutch.

Email: raluca.pop@accucoms.com

Vangie Kramers, Account Manager, started with Accucoms as Customer Service Representative in July 2007. Equipped with extensive experience in sales and marketing from real estate to network development with international organizations, Vangie understands the value of customer care and after sales support. She managed to develop good relationship with librarians from Asia, EMEA and the USA. As Account Manager starting September 2008, her main responsibility is to provide sales support and to deliver impeccable research to field sales managers. Next to her Asian mother language, Vangie speaks English and Dutch.

Email: vangie.kramers@accucoms.com