Pinar Erzin, Managing Director and co-founder of Accucoms, fulfilled commercial roles in the subscription management industry since 1999, as Sales Manager to corporate libraries in Turkey, Publisher Relations Manager at Swets Blackwell and as General Manager of Extenza Marketing Solutions. In June 2004 she launched Accucoms and has been actively growing the line of services offered to publishers since then. In her role at Accucoms, together with her multilingual team, Pinar works on behalf of publishers helping them serve their customers and reach new markets. This expertise provides and ongoing education about communication needs and issues between publishers and librarians. Pinar firmly believes that excellent customer care is the most powerful sales tool for any company to achieve true business growth.

Email: pinar@accucoms.com

Egon Menardi, Sales Director, has over 25 years’ sales background. He has worked for various software companies selling complex IT solutions ranging from financial software to complex databases and web application tools. In these roles he gained international sales and marketing experience. Egon joined Accucoms from Extenza Marketing Solutions were he fulfilled the role of Head of Sales. Egon is Italian, and also speaks fluent English, Dutch, French, and German.

Email: egon@accucoms.com

Rian van Spaandonk, Publisher Sales & Marketing Executive, has a degree in journalism and is currently undertaking a degree in English Language & Culture at Leiden University in the Netherlands. She has eight years of international experience, which she gathered in London, England and Vienna, Austria. Rian joined Accucoms in October 2011 and has previously worked as a journalist, market researcher, broadcast scheduler, copywriter and translator. Rian speaks Dutch, English and German.

Email: rian@accucoms.com

Eva Sevestre, Management Assistant, has six years of experience in international project management, which she gained at the Immigration- and Naturalization Service in The Netherlands. Initiating co-operation between different immigration services around the world was her main task. During these years she learned to communicate and do business with other countries and cultures. Organizing international events and running multiple projects simultaneously is what comes in useful at Accucoms, where Eva assists the Managing Director and Sales Director in all projects and events. Eva is fluent in Dutch, English and she has good knowledge of German, French and Spanish.

Email: eva@accucoms.com

Albert Borsen, Database Administrator, worked for 12 year’s at a large Japanese tour operator that organizes trips for Japanese people travelling to Europe. He was responsible for purchasing hotels on the German and Eastern European market. During his last years he also supported the company’s IT department to create an efficient computer environment and to manage data intelligence available within the company for increased business development. Albert joined Accucoms in August 2010 and speaks English, Spanish, German and Dutch.

Email: albert@accucoms.com

Anouk Snijders, Sales Manager Latin America, has a Masters degree in Latin American Studies from the University of Leiden. She gained experience in market research and customer service during a previous job at Schiphol Airport, Amsterdam. Anouk joined Accucoms in 2004 and gained experience in subscription management, market research and library customer services during 3 years as a Customer Service Representative and as an Account Manager. Throughout this time, she has built many successful relationships with librarians in Latin America, and has gained extensive experience in the Latin American region. Anouk is Dutch, and is also fluent in English, Spanish and Portuguese. She is located in San José, Costa Rica.

Email: anouk@accucoms.com

John Banionis, Sales Manager North America, provides sales representation for Future Science Group in the U.S. and Canada, and has an extensive familiarity with the academic library market. John brings 4 years of experience in the publishing and information industry, most recently as Journals Sales Executive at Taylor & Francis. He received his degree from Penn State University and has a working knowledge of Spanish and German. John is based out of Accucoms’ Philadelphia area office.

Email: john@accucoms.com

Anne-Isabelle Cador, Sales Representative Central & Eastern Europe, has a Masters degree in Law and has been practicing as an independent lawyer in France for 14 years. She has enthusiastically discovered the world of scientific publishing since her arrival in the Netherlands as part of the subscription management team of Accucoms in Leiden and has already made herself known and built up good relations with various librarians in France, Switzerland, Germany and Eastern Europe. Throughout her life, she lived in various places of the world (Philippines, Puerto Rico, Germany, etc). She speaks English, German and Spanish, along with her native language French, and is in the process of learning Dutch.

Email: anne-isabelle@accucoms.com

Vangie Kramers, Sales Representative Nordic countries, Benelux, UK and Ireland, started with Accucoms in 2007 as Account Executive and was promoted as Account Manager in 2008. She managed to develop a good relationship with librarians from Asia, EMEA and the USA while working with the subscription management team. Prior to Accucoms, Vangie was a practicing real estate broker working with international organizations where she learned the value of developing new business, customer care and after sales support. Vangie is Dutch-Filipina and speaks English and Dutch next to her mother language.

Email: vangie@accucoms.com

Paola Formica, Sales Representative Southern Europe, has a master degree in Applied Arts and 10 years of experience as graphic designer while running her own company. During these years she developed her creativity, communication, and problem-solving skills. Paola joined Accucoms team in September 2010 as Account Executive and was very attracted by the customer care aspect of her job. As a fast learner she quickly gained the insights of customer service and sales support and she was recently promoted into the sales team. Paola is native Italian and speaks fluently English and Dutch.

Email: paola@accucoms.com

Semih Bakar, Sales Representative Turkey, has a degree in Information and Document Management from Ankara University. He has over 3 years of experience within the Turkish library market and as a sales representative. Semih is Turkish and speaks English fluently.

Email: semih@accucoms.com

Gaye Bagirsakci, Sales Representative Turkey, has a Bachelor’s degree in International Relations from Bilkent University. She has gained several years of experience as a sales representative within the Turkish government and corporate market. Gaye is Turkish and next to her native language she speaks fluent English. She is located in Turkey at Accucoms’ Ankara office.

Email: gaye@accucoms.com

Jesús Fonseca Rodríguez, Sales Representative Colombia, Venezuela, Peru, Ecuador and Bolivia, has a Bachelor’s Degree in Medicine from the University of Costa Rica and also studied Business Administration. Jesús joined Accucoms in 2009 and gained experience in customer service and sales support activities as Account Executive for Latin America during 2 years. Jesús is Costarican and speaks Spanish, English, French and Portuguese.

Email: jesus@accucoms.com

Danielle Wieland, Sales Representative North America, has a degree in Political Science from Clemson University in South Carolina. After graduating, she began her sales career in the fine wine and beer industry. She has since gained experience in the medical publishing world with a company that focused on the pharmaceutical sales. Danielle is based out of Accucoms’ Philadelphia area office and represents ASN, ASPB, and IOS Press in the United States and Canada.

Email: danielle@accucoms.com

Raluca Pop, Account Manager Scandinavia, is involved in Accucoms’ newest sales and marketing project and is working as dedicated account manager for Elsevier, one of the largest publishing houses represented by Accucoms. Raluca’s main responsibilities are to act as primary point of contact for subscribers in Scandinavia on behalf the publisher, establish a good relationship with key customers, lead negotiations and grow current business in selected tiers. Raluca has gained extensive experience in Customer Service, Market Research and Project Management from her current and previous positions in international companies. She is licensed in Political Sciences and speaks Romanian, English, Italian, and Dutch.

Email: raluca@accucoms.com

Edwin Hofman, Senior Account Manager, has over 10 years of experience within information industry. He gained a wealth of experience in subscription management during his work at Swets & Zeitlinger's head office in Lisse, Netherlands, where he cared for major corporate accounts. He increased his knowledge serving the library community as Account Executive at Extenza Marketing Solutions, where he was responsible for the management of telemarketing campaigns and market research projects. As Senior Account Manager at Accucoms, Edwin manages major European accounts and uses his experience in coaching the team of Account Managers at the Dutch office. Edwin is fluent in Dutch, English, German and Spanish.

Email: edwin@accucoms.com

Kimberly Blizzard, Senior Account Manager, has a background in education and counseling in social services, helping medical foster children and their families. She has experience in subscription management and library customer services from her role as a Call Agent at Extenza Marketing Solutions. Kimberly is located in North America at Accucoms’ Philadelphia office.

Email: kimberly@accucoms.com

Gülay Schellingerhout, Inside Sales Representative, has a University degree from Istanbul University School of Economics and is certified in Marketing and Public Relations from Cavendish College London. She has over 6 years of experience in trading and import-export from her previous jobs. Gülay is Turkish and next to her native language she speaks fluent English and Dutch.

Email: gulay@accucoms.com

Karen Mejia, Inside Sales Representative, has a bachelor’s degree in Architecture from Universidad Nacional Pedro Henriquez Urena in Santo Domingo and joined Accucoms US Inc. in March 2008. Karen was born in Puerto Rico and grew up in the Dominican Republic. She is fluent in Spanish and English.

Email: karen@accucoms.com

Rocio Mora, Inside Sales Representative, has a bachelor’s degree in Food Science and Technology from the National Autonomous University of Mexico (U.N.A.M.) and a Graduate degree in Health and Life Sciences from Joseph Fourier University (France). Rocio comes from Mexico and is fluent in Spanish, English and French.

Email: rocio@accucoms.com

Ubiratan Malta, Inside Sales Representative, studied Portuguese and Spanish Language and Literature at UFBA (Federal University of Bahia) in Brazil. He worked as a teacher, administrative assistant and in tourism field in Brazil before joining Accucoms in March 2008 where gained extensive knowledge of high quality customer service and telemarketing. Ubiratan was born and grew up in Brazil and has been living in The Netherlands for over 6 years. He is Brazilian-Dutch and speaks Portuguese, Spanish, English and Dutch.

Email: ubiratan@accucoms.com

Fortunate Mudzwiti, Inside Sales Representative, joined ACCUCOMS in October 2007. Throughout her time at Accucoms, Fortunate gained extensive knowledge of high quality customer service and telemarketing. Fortunate has a Higher National Diploma in Marketing Management from Harare Polytechnic in Zimbabwe. She has been living in the Netherlands for 10 years and speaks English, Dutch and her mother language.

Email: fortunate@accucoms.com

Mareike Öhler, Inside Sales Representative, is currently undertaking a Master of Science in „Public Administration Crisis and Security Management” at Leiden University in The Netherlands. She has 5 years of work experience in accountancy, sales and purchasing management. Mareike is working with Accucoms since December 2010 and speaks German, English, French and Portuguese.

Email: mareike@accucoms.com

Ewa Bartnicka, Inside Sales Representative, studied at Dawson College in Montreal, Canada where she achieved a Diploma in Chemical Technology. She has extensive work experience in Pharmaceutical and Medical Industry from her previous jobs in international companies in Canada and Poland. Ewa joined Accucoms in 2004 and since then she continually improved her skills in providing high quality customer service and sales support in Polish, English and Russian.

Email: ewa@accucoms.com

Lara Versari, Inside Sales Representative, is licensed in International Relations at the University of Florence, Italy and holds a MA in Latin American Studies from the University of Leiden, Netherlands. Two research experiences in Mexico and a long stay in Venezuela provided her with excellent use of Spanish, though she is also fluent in Portuguese, English and Italian, her mother tongue. She has also worked as a language teacher in Italy and the Netherlands. Lara joined Accucoms in March 2011.

Email: lara@accucoms.com

Valeria Pierdominici, Inside Sales Representative, is a Clinical Psychologist and Psychotherapist registered in Italy and member of The Netherlands Institute of Psychologists. She has gained extensive experience in Human Resources, Market Research and Project Management for e-business. She has been living in The Netherlands since 2005 where she has her practice. Valeria speaks Italian, English, Spanish and is in the process of learning Dutch.

Email: valeria@accucoms.com

Svetlana Epema, Inside Sales Representative, has a degree in History from Moscow Pedagogical University, the leading teacher training institution in Russia. She has gained over 8 years of experience in customer services, sales and marketing support in the publishing information industry, including academic publishing houses Kluwer Law International and Brill. Svetlana is fluent in Russian, English, Dutch and Norwegian.

Email: svetlana@accucoms.com

Cecilia Di Miceli, Inside Sales Representative, has a degree in Linguistics and worked for three years for a leading publisher of language study books in the Netherlands. She has also taught French and Italian to adults at various language institutes. Cecilia has lived in Rome and Paris, and settled in Amsterdam in 2006. She is native Italian and fluent in French, Dutch and English. Cecilia joined Accucoms in November 2011.

Email: cecilia@accucoms.com